Q&A
About rental
Is payment only cash?
You can also pay by credit card or Paypal.
Is payment only cash?
You can also pay by credit card or Paypal.
Can even beginners use it?
Of course it is available. Experienced staff will carefully support you in how to wear boots and how to put on a board. Please use with confidence.
How can I select items?
Since the size of the shoes may be larger, it is better to measure the actual size if possible. For skis, the length of around minus 10cm from body height is appropriate for supercurves, and for general skis, the length between body height and body height + 10cm is appropriate. As for snowboard, the range of body height minus 10-20cm is a standard. Appropriate length varies depending on the manufacturer and the characteristics of the board, so it is a good idea to declare your skills at the rental shop.
Is it okay to go by hand?
It’s okay! We have a wide range of products that satisfy everything from clothing to boots and accessories. Rather, these new models can be borrowed so cheaply! ? There are many shops that can please.
What should I do if the size does not fit?
A. Please check the size when borrowing from the rental shop. If the size doesn’t fit, please tell it on the spot and we will prepare a replacement. We have a range of sizes so that we can support almost everything, but if there is no item that fits perfectly to you, you will not be charged a cancellation fee.
I want to change the content of my rental reservation.
If it is a minute change such as size change, it is possible even on the day. If you want to decrease the quantity of rental items, please contact the rental shop directly by phone.
Can I choose a brand to borrow?
If you can choose a high performance brand or a popular brand, I think it will be a big advantage.
Warranty / Return
What should I do when the board was broken?
Please bring it to the rented store. We will exchange it free of charge.
About Mailing
Can I receive goods by delivery?
Yes, if the rental period is 4 days or more. After the confirmation e-mail after applying, please tell the store that you will mail it. We will deliver rental products to your accommodation. We will also ask you to return to the customer’s location for refunds.
Can I receive goods by mail?
Yes, if the rental period is longer than 4 days. After the confirmation e-mail after applying, please tell the store that you will mail it. We will deliver rental products to your accommodation. In addition, we will ask you to pick up your place when returning.